Purpose-built for the way Patient Services actually works
Connect every patient journey, interaction, and outcome in a command center built to extend your hub or bring patient services fully in-house.
Full patient journey visibility
One unified view of every patient from intake through adherence, and the barriers keeping them from moving forward.
- Hub, specialty pharmacy, copay, and payer data unified for a 360-degree view of each patient.
- See where every patient stands across a program or portfolio, and exactly where they stall or drop off.
- Every document, status change, and touchpoint is logged, with AI summaries to help case managers quickly get up to speed.
Intelligent orchestration
Turn insight into clear next steps, coordinating enrollment, benefits, and more so every patient keeps moving forward.
- Configurable, event-driven workflows automate manual tasks and surface the high-priority actions that require intervention.
- AI agents automate the high-volume work that delays time to therapy.
- Native scheduling that integrates with your teams’ calendars enables direct, real-time booking with patients.
Measurable patient impact
Monitor patient, team, and program performance to drive better outcomes.
- Track the outcomes you're accountable for, from time to therapy to 6-month persistency.
- Understand program efficacy at each milestone of the patient journey.
- Iterate and improve based on learnings, with every interaction making the system more intelligent over time.
Built-in communications
Phone, email, SMS, fax, and secure message are natively embedded in the platform, capturing every interaction.
One platform for all teams
From nurse navigators to field teams, every role behind a patient's journey can work from the same system, with the same context, history, and next-best action.
AI-native
Embedded AI makes every user more efficient, while agentic AI autonomously handles intake processing or denial appeals, keeping humans as the final check.
Program reporting
Understand team and program efficacy at each milestone of the patient journey.
Purpose-built, secure AI
that moves patients forward
Our data foundation and vertical expertise are what set us apart.
See how we architect AI for the biopharma patient journey.
Solutions that make patient access work
Field Access
Field Access
One powerful command center, purpose-built for the way your access and reimbursement teams work.
AI Intake
AI Intake
Automate the manual intake work standing in the way of your patients starting therapy.
Frequently asked questions
What is a patient services platform for biopharma?
Courier Health is a patient services platform that connects every patient's journey, interaction, and outcome in one place, whether you're extending a hub today or bringing patient services fully in-house. It unifies fragmented hub, specialty pharmacy, copay, and sales data into a 360-degree view of each patient, then adds intelligent orchestration and AI agents built for biopharma, from processing intake forms to supporting prior authorization denial appeals. Unlike a sales CRM that tracks contacts and activity, Courier Health is built to help patient services teams actively move patients towards the next milestone, not just log what they're doing. Biopharma teams using Courier Health have seen a 40%+ improvement in time to therapy and a 10%+ increase in 6-month persistency.
How does a patient services team see where every patient stands?
Courier Health gives patient services teams a complete operational picture of their program and patients. It unifies hub, specialty pharmacy, copay, and sales data into a 360-degree view of each patient, shows where every patient stands across a program or portfolio, and records every document, status change, and touchpoint. With visibility into where patients stall or drop off, programs can identify and remove the barriers that impede patient access and adherence.
How does orchestration keep patients moving forward?
Courier Health helps biopharma teams orchestrate better patient experiences, from intake through benefits verification, prior authorization, appeals, and adherence, via configurable, event-driven workflows built on top of program SOPs. As each patient moves through their journey, the platform dynamically flags at-risk cases, such as a stalled prior authorization, an expiring benefit, or a delayed shipment, so teams can proactively engage and support. Purpose-built AI automates manual tasks for scalability, and omnichannel communication tools, including direct scheduling, streamline the outreach that keeps patients engaged. Biopharma teams using Courier Health have seen 15%+ more patient starts and a 10%+ increase in 6-month persistency.
What outcomes can patient services teams measure?
Patient services teams can measure outcomes such as patient starts, time to therapy, conversion between each journey stage, and persistency rates. Courier Health ties each of these outcomes to the steps and interventions driving it, so program leads can see whether and how a change is moving the needle. Because every outcome is tracked against configurable journey milestones, teams can understand and iterate on program SOPs to drive better patient outcomes.