Measure the moments that move care forward
Turn patient and provider engagement into AI intelligence, measuring impact to continuously optimize your program.
Unlock more time for care
Purpose-built AI handles the busywork and bottlenecks that stall patient access
- Automatic data capture and activity logging means nothing waits on manual entry while AI-generated summaries get your team up to speed in seconds.
- Agents trained for biopharma work autonomously to handle tasks like intake processing and prior authorization denial appeals, with humans as the final check.
- Every interaction your team logs and every outcome recorded compounds into a first-party data asset that gets more powerful over time.
Insights that drive access
Understand the engagement that drives better patient outcomes, from team activity to provider performance to program-wide results.
- See where your team is spending time and balance workload across territories and accounts.
- Track KPIs across the full journey, from time to therapy to prior authorization approval rates.
- Know what's working, what's not, and iterate to drive program improvements.
Insights that
sharpen every strategy
Identify bottlenecks
Understand where patients and providers stall and where workflows break down to drive more strategic, impactful engagement.
Reconfigure workflows
Don't wait 18 months post-launch to course correct or adjust your SOPs. Turn insights into action with configurable workflows.
Strategic insights
Our Client Solutions team helps you understand what's working, what's not, and how you can refine program performance over time.
Solutions that make patient access work
Field Access
Field Access
One powerful command center, purpose-built for the way your access and reimbursement teams work.
Patient Services
Patient Services
One unified, real-time view of your patients and the barriers preventing them from moving forward.
AI Intake
AI Intake
Automate the manual intake work standing in the way of your patients starting therapy.
Frequently asked questions
How does Courier Health measure patient program performance?
Courier Health captures, measures, and reports on performance across the full patient journey, from team activity to provider-level KPIs to program-wide outcomes. Standard dashboards track the metrics Field Access and Patient Services leaders care about, including patient starts, time to therapy, PA approval and appeal win rates, abandonment rate, time to first fill, and 6-month persistence, all filterable by therapy, team, provider, account, or payer. Because every metric is tied to the underlying patient data, leaders can move from a program-level trend straight to the patients driving it, going beyond a standard CRM's activity logging to connect frontline execution to real patient outcomes.
How can specialty pharma teams increase patient starts and improve adherence?
Specialty pharma teams increase patient starts and improve adherence by removing the manual work, blind spots, and missed handoffs that impede the patient journey to access and stay on therapy. Courier Health provides a single view into the specialty patient journey, automating tasks and coordination, surfacing at-risk cases, and measuring what moves patients from one milestone to the next. Teams can see stalled cases, missed refills, and at-risk patients as they happen, and act before the patient drops off. Biopharma teams using Courier Health have seen 15%+ more patient starts and a 10%+ increase in 6-month persistency.