The right action at the right time for every patient
Build and automate intelligent workflows that eliminate friction and accelerate patient access.
Unified data foundation
Supercharge your teams with event-driven workflows built on integrated data from hubs, specialty pharmacies, aggregators, and more.
- Trigger every workflow on live patient data unified from connected sources.
- Capture team activity as first-party data that continuously refines AI-native workflows.
- Act on bottlenecks the moment they arise, from a prior authorization denial to a specialty pharmacy shipment hold.
Dynamic, configurable workflows
Replace static operations with intelligent workflows tailored to your therapy.
- Architect workflows step-by-step, defining the triggers, logic, and actions that fit your therapy and program.
- Automate the repetitive, high-volume work that drains team capacity.
- AI agents expand what your team can do, freeing users to focus on higher-quality patient and account interactions.
Every step,
orchestrated as one
Prioritize the right action at the right time, powered by unified patient journey data and AI intelligence.
- Surface the next-best action tailored to each user's role, ensuring every team member knows exactly how to drive patients and providers towards the next milestone.
- Keep internal teams and external partners in sync, accelerating handoffs and coordination.
- Automatically send and receive emails, text messages, fax, and more within the system.
Tools that power every interaction
Omnichannel communication
Connect and capture email, phone, SMS, fax and secure message, with no third-party tools to license or manage.
Easy scheduling
Native scheduling functionality enables direct, real-time booking with patients and providers, saving time on back-and-forth.
Structured data capture
Forms and templates standardize how your team works, turning every touchpoint into a source of structured insight.
Smart tagging
Tag and categorize interactions with custom labels that power search and reporting across your program.
Purpose-built, secure AI that moves patients forward
Our data foundation and vertical expertise are what set us apart.
See how we architect AI for the biopharma patient journey.
Solutions that make patient access work
Field Access
Field Access
One powerful command center, purpose-built for the way your access and reimbursement teams work.
Patient Services
Patient Services
One unified, real-time view of your patients and the barriers preventing them from moving forward.
AI Intake
AI Intake
Automate the manual intake work standing in the way of your patients starting therapy.
Frequently asked questions
What is intelligent orchestration in patient journey management?
Intelligent orchestration prioritizes the right action, at the right time, for every patient. Courier Health's event-driven workflows draw on rich patient journey data to automate manual tasks, streamline coordination across internal and external teams, and surface next-best actions. It goes beyond a legacy CRM's static task lists by triggering workflows on live patient data and acting on bottlenecks the moment they arise, rather than waiting for someone to notice them. This shift from status-driven processes to proactive, event-driven workflows is what moves patients forward and improves outcomes. As a result, biopharma teams using Courier Health see a 15%+ increase in patient starts.
How do pharma teams track and manage the patient journey?
Pharma commercial teams track and manage the patient journey in Courier Health by seeing where every patient stands in real-time, across a whole program or portfolio or down to a single record. Each user lands on a dashboard that surfaces what needs attention, including stalled or at-risk patients, and next-best actions that flag which patients or providers to prioritize for engagement. Because the platform tracks each case against configurable journey milestones, from enrollment and benefits verification through prior authorization, dispense, and adherence, programs not only understand where their patients stand but what's slowing them down and how to drive them towards the next milestone. Biopharma teams using Courier Health have seen a 40%+ improvement in time to therapy.
Can workflows be configured to a specific therapy or program?
Yes. Courier Health's workflows are architected according to your SOPs, defining the triggers, logic, and actions that fit your therapy and program. This replaces static, legacy operations with AI-native workflows that automate repetitive, high-volume work and free teams for the moments that matter for their patients.
How does the platform decide the next-best action?
Courier Health decides the next-best action by combining each patient's unified data with the program's defined workflows and milestone logic, then surfacing what needs attention and who should act. The platform continuously interprets patient access signals to flag at-risk cases, such as a stalled benefits verification, a pending prior authorization, or a patient approaching a milestone, and automatically routes each one to the right user with the specific step needed to move it forward. Rather than making teams run reports or search across systems, Courier Health presents a prioritized work queue so Field Access and Patient Services teams spend their time acting on the cases most in need of attention. Each action runs within defined client guardrails, and can be completed by a human user or an AI agent, or both, with humans in the loop to review and verify.