The patient access platform for life sciences
Unlock the visibility, control, and intelligent orchestration you need to ensure patients start and stay on therapy.
The Courier Health difference
One system for your entire portfolio
Scale every brand and modality on one platform, leveraging shared infrastructure while tailoring to your unique requirements.
Secure and compliant by design
Protect every patient with role-based access controls, automatic PHI obfuscation, and data that never trains any LLM.
AI-native, not AI-added
AI doesn't just run on data; it runs on your data with therapy-specific context, freeing your teams to focus on the moments that drive better outcomes.
Partnership beyond the product
Our team works as an extension of your program, driving continuous improvement from implementation onward.
Connected data
for complete visibility
Connect fragmented data into a single source of truth, so your teams can manage every patient journey with clarity and control.
From unified data
to actionable intelligence
Turn data into the right actions that move patients and providers towards their next milestone.
Every touchpoint,
a step forward
Free your team for the moments that matter, measure what's working, and drive continuous performance improvements.
Purpose-built, secure AI
that moves patients forward
Our data foundation and vertical expertise are what set us apart.
See how we architect AI for the biopharma patient journey.
Why life sciences innovators
choose Courier Health
Solutions that make patient access work
Field Access
Field Access
One powerful command center, purpose-built for the way your access and reimbursement teams work.
Patient Services
Patient Services
One unified, real-time view of your patients and the barriers preventing them from moving forward.
AI Intake
AI Intake
Automate the manual intake work standing in the way of your patients starting therapy.
Frequently asked questions
What is the Courier Health Platform?
The Courier Health platform is a patient support, access and reimbursement platform that gives biopharma commercial teams real-time visibility, greater control, and intelligent orchestration over the patient journey. It connects fragmented patient journey data into a single view, going beyond legacy life sciences CRM tools by unifying longitudinal hub, specialty pharmacy, copay, and field data in one place. With configurable workflows and AI automation embedded in every layer, Field Access, Patient Services, and specialty pharma commercial teams gain a command center to power the patient experience. Biopharma teams using Courier Health have seen a 40%+ improvement in time to therapy, 15%+ more patient starts, and a 10%+ increase in 6-month persistency.
Is Courier Health a healthcare CRM?
Courier Health is a patient access platform, not a standard healthcare CRM. While a standard CRM stores records, Courier Health goes beyond that by enabling core patient and provider relationship management, plus intelligent orchestration and analytics built specifically for the life sciences patient journey. It unifies fragmented healthcare data into a single source of truth and automates workflows and next-best actions, helping teams move patients and providers to the next milestone more efficiently.
How does the platform orchestrate patient journeys?
Courier Health turns patient journey data into action with configurable workflows, next-best actions, and automated coordination across internal and external teams. When a step in the patient journey stalls, the platform routes it to the right team with the specific next recommended action, and automates the time-consuming data entry and manual tasks in between. Biopharma teams using Courier Health have seen 15%+ more patient starts as a result.
How does the platform support ongoing patient engagement?
Courier Health supports ongoing patient engagement by connecting every interaction to a specific patient and journey stage. This outcomes-based approach helps users reach the right patient or provider at the right moment to move them towards the next milestone. Omnichannel communication tools (phone, email, text messages, fax, and secure messaging) are built into the platform, automating activity capture and reporting. Because teams spend less time searching for information and reconciling status updates, they can focus on the touchpoints that keep patients on therapy, improving adherence and persistency. Biopharma teams using Courier Health have seen a 10%+ increase in 6-month persistency.
Can Courier Health support multiple brands and modalities?
Yes. Existing Courier Health clients manage multiple brands, therapies, and modalities in a single instance, with brand-specific workflows and configurations for each program and shared infrastructure underneath. Courier Health supports dozens of specialty therapies spanning a broad range of therapeutic areas, routes of administration, and clinical settings, from oral and injectable treatments to in-office infusions, cell and gene therapies, and across disease states from large-market specialty to ultra-rare. New products or therapeutic areas can be added as your portfolio grows, on a single instance with brand-specific configuration.